Automatically handle 90% of customer support tickets

Octocom utilizes the latest advancements in AI to streamline the customer support process. Leave the repetitive tasks to AI and focus on what matters.

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Trusted by e-commerce brands big and small

Order Tracking

Forget about order tracking queries, AI got you covered

The most frequent customer support questions are often related to order tracking. With Octocom, you can answer these questions instantly, without the need for human intervention.

Determine the order status

Provide the customer with a tracking link

Help the customer if he can't find the order number

A chat interface that displays a conversation between a customer and a chatbot. The customer asks which shampoo should he get for frizz and nourishment. The bot recommends products that fit his description.

Refunds & Returns

Automate the process of handling refunds and returns

Octocom AI automates refunds and returns flawlessly. It understands dissatisfaction reasons, advises if a product is misused, determines refund eligibility, and provides a return label.

Understand the reason for the refund or return

Determine whether the customer is eligible

Provide the customer with a refund or return label

Customer Support

Instantly solve issues for your customers

Octocom AI can learn to solve the issues that are frequently encountered by your customers. Feed it previous conversations, FAQs, product manuals, and it will learn to solve these issues on its own.

Resolve issues related to your products

Help resolve delivery issues

Explain how to use your products

Natural conversations

All responses are uniquely generated for each customer, resulting in a natural and human-like conversation.

Multilingual support

Octocom shopping consultants can operate in over 100 languages, providing your customers with a comfortable shopping experience.

Offloads to humans

If the bot is not able to handle the customer request, it will smoothly hand it over to a human agent.

“Octocom operates 24/7, addressing 87% of inquiries in real-time at the level of human support, across all languages we operate in. This heightens customer satisfaction and facilitates global expansion for our smart card business, without needing extra hires.”